UK Orders:

  • Standard Shipping: Free for orders of £60 or more.
  • Standard delivery (2–4 working days): £3.99 on orders up to £20, £4.99 up to £50, £7.99 up to £60.
  • Express Shipping (1–2 working days) is available at checkout on all orders.
  • Priority Next Day delivery is available at checkout — please contact us to check availability before ordering.
  • Local Pickup: You can collect your order in person at our Newhaven, South East England location. Please contact us to schedule a pickup time.
  • Use Your Own Courier: If you prefer to use your own courier, please provide us with the necessary shipping information.

E.U Orders (VAT & customs):

The U.K. is no longer part of the E.U. For orders up to €150 from private customers, VAT for your country is charged at checkout and the parcel is sent with VAT and import duty already paid. For orders over €150, we remove the VAT tax here in the UK, and your country’s VAT and any import duties are charged when the parcel reaches the destination country. EU business customers who enter a valid EU VAT number in the basket are not charged VAT at checkout; their orders are sent duties unpaid, and import VAT and any duties are payable on delivery. Please check with your country to see what rate they charge, as it can vary from one country to the next. These are NOT charges levied by Stuck For.

E.U Orders – VAT, customs charges and refused deliveries:

Prior to Brexit, UK VAT was charged on orders shipped to EU customers at checkout. This is no longer the case.

For orders over €150, local VAT and any applicable customs duties are charged in the destination country by the courier or customs authority when the goods arrive.

Because these charges are applied on delivery rather than at checkout, they may appear as an additional cost. In practice, this broadly replaces the VAT that was previously charged on EU orders prior to Brexit. These charges are set by local authorities and couriers, are outside of our control, and are not collected by us.

If a shipment is refused, delayed, or returned due to unpaid import charges, failure to clear customs, or non‑acceptance by the recipient, the order will not be treated as cancelled.

Any costs incurred as a result of refusal or return — including return shipping, customs charges, handling fees, or destruction of goods where return is uneconomical — may be deducted from any refund or charged to the customer. Where goods are destroyed by customs or the courier, no refund will be due.

International Orders:

  • Shipping Rates: Shipping rates for international orders are shown at checkout and depend on the delivery location and the service chosen (Economy, Standard or Express).
  • Shipping Carriers: We use Royal Mail for economy and standard international shipping and DHL Express for express international shipping. Larger or heavier parcels may be sent by DHL.
  • Estimated Delivery: The estimated delivery time for each service is shown at checkout.
  • Duties and Taxes: Except for EU orders up to €150 from private customers (see above), international orders are shipped Duties Unpaid (DDU). Customers are responsible for any import duties, customs taxes, or other fees imposed by their local customs authority upon delivery.
  • Tracking: You will receive a tracking number via email once your order has shipped. This will allow you to track the progress of your delivery.

Carrier Surcharges:

Shipping charges shown at checkout are based on carriers' normal rates. Carriers can introduce additional charges at short notice, for example sudden increases in fuel surcharges, war or conflict, rerouted flights, emergencies or other disruption outside our control. Where this happens, an additional shipping charge may be payable before your order can be sent. We will contact you before despatch with the extra cost: you can pay it, or cancel the order for a full refund.

Returns:

  • Return Window: Items must be returned within 14 days of delivery.
  • Return Conditions: Items must be returned in their original condition, unopened, unused, and with all original packaging and documents.
  • Damage or Defects: You must inspect all products at the moment of delivery. Any damage, defect, or incomplete delivery must be identified and reported to us immediately. Notification received after delivery, or without evidence of immediate inspection, will not be accepted unless the defect is latent. All issues must in any event be reported within 14 days of delivery.
  • Colour‑changing materials naturally vary between batches, substrates, and environmental conditions. These variations are normal and are not considered defects.
  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
  • All returns must be notified to us in writing prior to returning any items. Please see our Terms & Conditions for full details.
  • Refunds: Refunds will be processed within 5 business days of receiving the returned item and will be issued to the original payment method.

Special Order Items:

Some of our products are not held in stock and are ordered in specially for you from the manufacturer. These are marked "Special order" on the product page, with an estimated dispatch time. Once a Special order item has been ordered from the manufacturer, business customers cannot cancel or return it unless it is faulty. If you are buying as a consumer, your statutory right to cancel within 14 days of delivery still applies.

If your order contains both standard items and Special order items, only the standard items are eligible for return by business customers.

Exchanges:

  • Exchange Policy: If you would like to exchange an item for a different size or colour, please contact us within 14 days of delivery. Special order items (see above) cannot be exchanged unless faulty.
  • Exchange Shipping: Exchange shipping costs are the responsibility of the customer.

Additional Notes:

  • Customs Delays: International shipments may experience delays due to customs inspections.
  • Business Hours: Our business hours are Monday–Friday, 9 AM to 5 PM GMT, excluding public holidays and festive periods.

If you have any questions about our shipping and returns policy, please contact us at sales@stuckfor.com.